https://community.cisco.com/t5/cisco-remanufactured-equipment-discussions/expert-support-how-do-i-speak-to-american-customer-service-u-s-a/m-p/5157331#M961
https://community.cisco.com/t5/cisco-remanufactured-equipment-discussions/expert-support-how-do-i-speak-to-american-customer-service-u-s-a/m-p/5157331#M961