https://support.zendesk.com/hc/en-us/community/posts/7558668233498--%F0%9D%9F%8F-%F0%9D%9F%96%F0%9D%9F%94%F0%9D%9F%8E-%F0%9D%9F%91%F0%9D%9F%91%F0%9D%9F%91-%F0%9D%9F%93%F0%9D%9F%91%F0%9D%9F%97%F0%9D%9F%91-%E1%8E%A0%D6%85%D2%BDS-American-have-a-cancellation-policy